Hosting on Chkar L&E
Create comfortable stays and get great reviews
What's expected of hosts?
We want to give you clear guidance so you know what’s expected and can provide a 5-star stay every time you share your home.
We ask all the hosts to meet four basic requirements: overall rating, response rate, cancellations and acceptance of reservations. Beyond the basics, you’ll also get reviewed by guests who stay with you.
To help create comfortable, reliable stays for guests, we ask all hosts to meet five basic requirements for each listing:
- Provide essential amenities: This includes toilet paper, soap, linens/sheets, and at least one towel and pillow per booked guest
- Be responsive: Maintain a high response rate by replying to booking inquiries and reservation requests within 24 hours.
- Accept reservation requests: Make guests feel welcome by accepting requests whenever you’re available.
- Avoid cancellations: We take cancellations seriously and ask all hosts to avoid cancelling on guests–their travel plans depend on it.
- Maintain a high overall rating: Guests like to know they can expect a consistent level of quality, no matter where they book.
Getting great reviews from guests
We have found that hosts who get great reveiws tend to focus on five things: cleanliness, essentials amenities, accurate listing details, a smooth check-in, and proactive communication.
Guests will expect the clean and tidy space they see in your listing photos. Make sure you give yourself enough time to clean between guests, especially when you have back-to-back bookings.
Guests will have the opportunity to rate the cleanliness of your space, and the average of your ratings will appear on your listing page. If you consistently receive low cleanliness ratings, you may be subject to penalties.
- Clean every room guests can access, especially bedrooms, bathrooms, and the kitchen
- Check that there’s no hair, dust, or mold on surfaces and floors
- Perform turnover between each stay:
- Provide fresh linens/sheets and towels for guests
- Clear trash, food, and leftover items from previous guests
- Space out your bookings to give yourself more time to prep between guests. You can update your reservation preferences to block a night or two before reservations
- Charge a cleaning fee and use the extra money to pay for cleaning supplies or hire a professional cleaning service
- Leave cleaning supplies in your space so your guests can take care of spills and accidental messes
- Toilet paper
- At least one towel per booked guest
- At least one pillow per booked guest
Accurate listing details
- Accurate and up-to-date address (this will be shared only after guest has booked)
- Bedroom and bathroom privacy details are accurate
- Listing photos fairly represent the condition and layout of the space
- Amenities are as advertised, present and functional
- Use a variety of high-quality photos with captions and write a detailed description of the space
- Provide House Rules that address situations that will matter to your guests. Your rules can provide clarity around what you do and don’t allow, like smoking, pets, or additional visitors.
- Let guests know if there are parts of the listing that are off-limits, like a garage or the attic
- Be honest about unexpected factors that will impact your guests’ stay. Your guests deserve to know if your neighbors just started a noisy construction project or if they’ll have to climb 8 flights of stairs to get to your place.
- Create a check-in guide for your listing–we’ll share it with your guests 24 hours before check-in so they have everything they need to arrive smoothly
- If you plan to meet guests in person, make sure to coordinate a check-in time in advance
- If you offer self check-in, add those details in the Guest resources section of your listing
- Make sure your guests know how to contact you if they have a travel delay or last-minute question
- Provide your guests with detailed directions for getting to your place—you can save time by putting it all in your house manual
Supporting guest during their stay
- Be proactive in your communication so guests know you’re available. Reach out early to coordinate arrival plans. If you won’t be greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly.
- If you confirm a reservation and something about your listing changes, tell your guest in advance.
- Download the Airbnb app so you can respond to messages anywhere.
- If you won’t be in the area during their stay, you can give your guests a local point of contact.